[Can't Connect?] iOS & Android Connection Troubleshooting Guide

According to the relevant laws and regulations of mainland China, you can only use social acceleration after passing real-name authentication.

According to the relevant laws and regulations of mainland China, you can only use social acceleration after passing real-name authentication.According to the relevant laws and regulations of mainland China, you can only use social acceleration after passing real-name authentication.

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[Can't Connect?] iOS & Android Connection Troubleshooting Guide

#Tutorials & Guides

1. First Check if It's a System Issue

[iOS Users Look Here]

1. Authorization Confirmation: On first use, the system will pop up a "VPN Configuration" request. Be sure to click "Allow" and verify with fingerprint/face ID.

2. Manual Toggle: Go to phone "Settings > General > VPN" and Device Management, check if VPN configuration is activated, try manually turning it off and on again.

3. Network Switching: Try switching between Wi-Fi and cellular data, as the current network itself may not be able to access our servers.

[Android Users Look Here]

1. IKEv2 Protocol: If using IKEv2 protocol, you also need to agree to create VPN connection when prompted by the system.

2. Background Restrictions: Go to phone "Battery and Performance" settings, ensure our App is not restricted when running in background, avoid being "cleaned up" by the system.

3. Time Settings: Check if phone system date and time are accurate, whether "Automatic Settings" is enabled.

2. Then Check if It's a Network Issue

If you use WiFi acceleration, please confirm whether your connected WiFi has external network access permissions

① If you are using public WiFi (such as CMCC), you may need to contact the WiFi provider to obtain external network access permissions, usually by opening a webpage to fill in authentication information.

② If you use mobile data acceleration, please confirm that your phone plan has remaining data or balance for the current month.

③ If WiFi or mobile data is not enabled, please go to system settings and enable at least one of them.

④ If none of the above situations apply, you may be in a location with poor network signal. We recommend moving to a place with better signal or using WiFi/mobile data with better signal for acceleration.

⑤ You have opened other VPN-type applications. Please close these applications in the background, and after closing, confirm that your current system VPN connection is closed, then open SpeedX for acceleration.