SpeedX Help Center - FAQ & User Guide

Beginner's Guide

How to Get a Free Trial?

① SpeedX offers one free VIP trial per registered account/device

② We may occasionally provide trials for active users - this is an irregular event with limited availability

Difference Between Media and Gaming Modes

【Media Modes】One-click acceleration for domestic video, content, and music platforms (QQ Music, Tencent Video, iQiyi, Bilibili, NetEase Cloud Music, etc.). Bypasses geo-restrictions instantly with lag-free connectivity.

【Gaming Modes】Dedicated acceleration for domestic games with customized optimizations to reduce latency. Supports top games like Honor of Kings, Onmyoji, and Moonlight Blade. Missing a game? Submit via Tell Us with the game's full name, official website, and icon to expedite support.

Can't Find the Game to Accelerate?

If a game isn't supported, please submit via Contact Customer Service. Provide the full game name, official website, and icon to expedite the addition process.

Why Is Acceleration Failing?

For WiFi acceleration:

① Public WiFi (e.g., CMCC) may require provider authentication

② Ensure mobile data balance is sufficient

③ Verify WiFi/mobile data is enabled

④ Poor signal? Try switching networks

⑤ Disable other VPNs and confirm system VPN is off

Payment Issues

Troubleshoot Failed Recharges

① Charged but no service? Relaunch the app

② No charge/service? Retry on stable network

③ "Success" but no service? Some payments (e.g., WeChat Pay) have delays

→ Still stuck? Contact live support

iOS Recharge Not Received?

1. If auto-renewal was previously activated on a SpeedX account, all subsequent auto-renewal purchases will credit the initially subscribed account regardless of current login (non-auto-renewal purchases are unaffected)

2. Check if you registered SpeedX with other credentials (phone/WeChat/Facebook/Google). Switch accounts to verify accrual (prioritize accounts with purchase history)

3. With correct login:Subscription plans: Cancel subscription to check status One-time plans: Reselect original tier (DO NOT PAY) to refresh

Speed X Multi-Device Guides

iOS acceleration guide

iOS acceleration guide:https://www.speedx.link/tutorial/tutorialios

Android acceleration guide

Android acceleration guide:https://www.speedx.link/tutorial/tutorialand

How to Cancel Subscription?

How to cancel iOS subscription?

To cancel iOS subscription: https://support.apple.com/zh-cn/HT202039

How to cancel Android subscription?

To cancel Android subscription:https://support.google.com/googleplay/answer/7018481?hl=zh-Hans&co=GENIE.Platform%3DAndroid&oco=1

Will acceleration affect the normal use of local applications?

If local apps malfunction during acceleration (e.g. connectivity issues), this is normal. We recommend enabling acceleration only when needed. Thank you for your support.

SpeedX Help Center: Quickly resolve your usage issues